Article 1 • Application and amendment of the general terms and conditions of sale

These general terms and conditions of sale apply without restriction or reservation to any order placed on the website www.ikken.fr. They govern the relationship between the seller, the company ikken, and the buyer. In the event of a change, the general terms and conditions of sale in force on the day the order is placed will be applied to each order. The mere fact of placing an order implies acceptance in their entirety of the general conditions of sale and use below.

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Article 2 • Products

The products governed by these general terms and conditions of sale are those listed on the www.ikken.fr website within the limits of available stocks. Upon receipt of your order, we check the availability of the ordered product(s). In the event of unavailability, we undertake within 30 days of placing the order either to deliver the ordered product to you or to offer you a similar product at a similar price or to refund it. In the event of a stock shortage on one of the products in your order, we will ship the rest of your order, accompanied by an information message.

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Article 3 • Price

Prices are expressed in euros including VAT. They correspond to those in force at the time the order is placed and do not include transport costs. The buyer will have to pay the transport costs.

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Article 4 • Methods of payment

Methods of payment

Full payment is due at the time of order. The buyer has the possibility to pay by credit card via the secure Stripe platform, according to the transaction security protocol (SSL form). ikken accepts payments by credit card (CB, Visa, American Express and Mastercard). 

Securisation

Your credit card data is encrypted using SSL protocol and never passes unencrypted over the network. Payment is made directly to the bank. ikken has no access to this data. 

Retention of title clause

The products remain the property of ikken until full payment of the order. However, from the time of delivery, the risks of the goods delivered are transferred to the customer.

Default of payment

ikken reserves the right to refuse to make a delivery or to send an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is being administered.

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Article 5 - Delivery terms and conditions

ikken cannot be held responsible for the consequences due to late delivery or poor transport performance. Orders are shipped on average within 2 (two) days. In the event of an extended period of time, ikken undertakes to inform the buyer in advance.

Delivery times

Delivery can vary from 3 to 5 working days for metropolitan France, Corsica and Monaco, subject to product availability (in accordance with Article 2). Public holidays do not count as working days. This is an average time depending on the destination, shipping method and availability of the item.

Delivery methods

Deliveries are mainly made by the Post Office. Packages are delivered to the address indicated at the time of the order: this must be the residence address of the customer, a natural person of his choice or a legal entity (delivery to his company).

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Article 6 - Responsibilities

ikken cannot be held responsible for the non-performance of the contract due to a case of force majeure, fortuitous event, disruption or total or partial strike, in particular of the postal and/or communications services, flooding or fire. The choice and purchase of a product is the sole responsibility of the customer. The total or partial inability to use the products, in particular because of the incompatibility of the equipment, shall not give rise to any compensation, reimbursement or liability on the part of ikken. In the event of non-delivery of an order or part of an order, you have a maximum of 30 days (from the date of placing the order) to notify us. Beyond this period we will not accept any claims.

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Article 7 - Right of withdrawal and return policy

Withdrawal period

In accordance with article L.121-20 of the Consumer Code, the consumer has a period of 14 calendar days from the date of receipt of his order to exercise his right of withdrawal. The product(s) must be returned in original condition, accompanied by all accessories in their original packaging, and unused.

Return procedure

The return costs in the case of a withdrawal are the responsibility of the buyer. This right of return can only be accepted for complete products, in their original condition, with a copy of the purchase invoice. Items returned incomplete, damaged or soiled by the customer will not be taken back or exchanged. It is strongly recommended to return the goods by registered mail or registered letter or to take out, if necessary, insurance with the carrier of the market value of the products in order to protect against any loss or damage to them. The withdrawal of the order must be notified by email to :

bonjour @ ikken.fr or by mail to: ikken, 488 avenue du 8 mai 1945 - 69300 CALUIRE

An acknowledgement of receipt of withdrawal of the order will be sent by email to the customer upon receipt of the withdrawal request. We undertake to make you an exchange, a credit note or a refund within the legal deadline. No cash on delivery will be accepted.

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Article 8 - IT provisions and freedoms

At any time, you have the right to access, modify, rectify and delete data concerning you (art 34 of the law "Informatiques et Libertés" of 6 January 1978). The personal information provided by the buyers is kept confidential. ikken undertakes not to disclose it to any third party. The buyer is informed that his data:

- are collected in a fair and lawful manner,

- are collected for specific, explicit and legitimate purposes (see legal notices),

- will not be further processed in a manner incompatible with those purposes,

- are kept in a form that allows the identification of the persons concerned during the existence of ikken.

ikken undertakes to take all necessary precautions to preserve the security of the data, in particular if it is distorted, damaged or accessed by unauthorised third parties. This data is used to process the order and to improve and personalize the services offered by ikken. The buyer has the right to object to the processing of personal data concerning him/her.

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Article 9 - Applicable law and jurisdiction

All relationships arising from the connection and/or use of this site are subject to French law.

In the event of a dispute, and without an amicable solution, any legal action will be brought before the competent courts of the defendant's domicile or the jurisdiction of ikken's registered office.

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Article 10 - Intellectual Property

The articles proposed on www.ikkendeco.com are original registered creations which are subject to intellectual property protection under French law. Any copy or counterfeiting of the articles as well as any reproduction or use without authorization of the motifs, illustrations, photographs and texts from the site and the products are strictly prohibited and will be prosecuted.